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Free standard shipping on orders over $100
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly fairly:
Purchase over $100 USD or more to get FREE Shipping.
Order | Tracking | Processing | Shipping |
Normal | Yes | 1-2 days | 1-2 weeks |
Express | Yes | 1-2 days | 1 week or less |
The instructions that came with the foams is really helpful. I followed the guide and it was able to go back to its original shape. The reverb of the foam is great. I use this on my gaming and recording room and it just do the job right. Not sure what everyone is saying but I didn't have any problems with it. Thanks! Will order again!
The fact that they are fire retardant gives some extra peace of mind. I noticed no odd odors. I attached them to the wall with 3M Command strips, one in each corner of the block, and after a couple weeks they seem to be holding on just fine--but they are in a place where they are not subject to any movement or other forces.
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